Overview

The first step of our product fulfillment service is critical to the success of your online sales and repeat business. Our shipping partners work side by side with us to ensure timely delivery at the best possible price. Deciding which shipping carrier to use by comparing their services and costs is both time-consuming and confusing. We've tried to take the mystery out of your shipping decisions. Your shipping expenses are identical to the book rates that you would normally pay if you shipped it yourself, without any added surcharges from us. Using our simple color maps you can calculate delivery times and carrier cost with confidence.

Shipping Partners

Our #1 priority is to promptly send your merchandise out the door and into the hands of your waiting customers. We're flexible in our choice of carriers, while we continue to rely on our valued shipping partners: USPS and UPS.

Shipping & Fulfillment Center Location

Our pick-and-pack fulfillment center, located in the Southern California, provides convenient access for our shipping partners.

Global Destinations

We ship to all countries serviced by USPS and UPS. We provide either an Export Declaration Form or a copy of your Export Commercial Invoice, depending on custom's requirements. Your customers pay and required duties upon delivery. Most of our clients use USPS Global Priority Mail for packages weighing less than 4 pounds and International Air Parcel Post for packages over 4 pounds.

Domestic Shipping Method and Rates

We offer all UPS and USPS delivery methods. Please keep in mind that DHL and UPS Ground is not available for PO, APO, Alaska and Hawaii shipments. We now offer a 10% discount on UPS shipping with no minimum ship volume requirement.

Tips for Affordable Shipping

• Individual packages weighing:
  • All 1 oz to 13 oz package, use USPS Priority with delivery confirmation
  • All 14 oz or above packages, use UPS Ground. It comes with FREE tracking and $100 of package transmit insurance.
  • All APO/FPO, Hawaii and Alaska recipient can be delivered via USPS Priority.
• Book, CD, DVD and Tapes items can ship via USPS Media Mail
• Multiple packages with a combined weight of more than 200 lb shipped to one address: UPS Freight
• Delivery confirmation and transmit insurance: UPS Ground
• Identical SKUs: If you ship SKUs both as individual items and as full cases of the same item, you can split your inventory into two SKUs one as unopened case and their other one as individual items.

Shipping confirmations

INNO WAREHOUSE can directly send out shipping confirmation including a tracking number and your custom sales message to your customer via email.

Shipping Back-orders

If an order contains an out-of-stock item, the order is marked as back-ordered and held until the missing merchandise arrives at our advanced fulfillment center. Back-ordered quantities appear as a zero or a negative number in our inventory report.

Transit Damage/Lost Shipments

Please note that UPS shipments have an automatic $100 damage or loss insurance coverage built into their standard rates, and you can request additional insurance in your shipping instruction to us. Compensation is limited to the cost of the merchandise and does not include loss of business, or for incidental or consequential damage.

C.O.D. Collections

We can collect your COD amounts for you via DHL and UPS ground or air delivery, subject to a $3.00 surcharge plus DHL or UPS collection fees. Include your C.O.D. request and the amount to be collected in your shipping instructions. If a C.O.D. check is returned due to a closed account for the balance advanced by us. (COD's may be subject to additional payment processing fees. please contact us for additional details.)