1. How do I transmit my order information to INNO WAREHOUSE?

You may choose to submit your orders to use in any of the following four easy ways:

• Directly key in the order information to our web-base orders management system,
• Email or ftp the order files to us or
• Fax to us or
• Direct integration.

Please note that INNO WAREHOUSE in-house IT professionals can develop a custom solution for you, based on your specific needs.

2. How do I compute my shipping costs, so I can charge my clients appropriately?

On our shipping page, we've provided multiple resources to help you accurately determine your shipping fees. We do not surcharge carrier fees.

3. How do I ship my inventory to you? How does receiving work?

Your merchandise should be carefully packed and an itemized packing list enclosed. For shipments of less than 100 lbs, we suggest using UPS Ground. For shipments over 100 lbs, use UPS Freight. Use truck freight for shipments over 500 lbs. We carefully inspect and count your merchandise when it arrives at our warehouse and will fax or email an inventory report to you, usually within 48 hours. Merchandise needing SKU number or individual bagging will require extra receiving time and may incur additional costs.

4. What is a SKU? Do I really need one for all of my products? What if I don't have a SKU for each?

A SKU is a Stock Keeping Unit, represented by a unique number, used by merchants to identify and keep track of inventory items available for sale. Each product in our bins and on our racks has a SKU, and each product variation either has or is assigned its own SKU. For instance, when quantities of similar items, like t-shirts are stored in our warehouse for you, they may be grouped in separated SKUs according to their size, color, style, or other product variation, based on your numbering system. If you have several related products for sale and need to know which are "bestsellers", using SKU can help tell you at a glance where to concentrate your buying efforts. The system also allows us to sort your inventory during receiving, before the picking process begins, which saves time for us and money for you. Items shipped to us without SKU number will be assigned a SKU or SKUs during the receiving process. Clients with multiple products needing extensive sorting and SKU numbering will be charged our $35 per hour production fee.

6. Who insures my inventory while it is in your warehouse?

You are responsible for insuring your inventory during the transport to INNO WAREHOUSE fulfillment center and throughout the time that your inventory is stored in our facility. Both INNO WAREHOUSE and INNO WORKSHOP are not responsible for lost, missing, damaged or stolen items.

7. Do you have a 100% satisfaction guarantee? Who takes responsibility if something goes wrong?

If INNO WAREHOUSE make an error, such as shipping the wrong SKU or incorrect picking count, we will ask our shipping partners to retrieve your merchandise at our expense, express ship replacement merchandise at our expense, and compensate you for lost or missing merchandise up to $100. You can request additional transit insurance in your shipping instruction to us. Like UPS and USPS, we are not liable for loss of business or for incidental or consequential damages.

8. I need some light assembly work done, in addition to the fulfillment, can you help?

Yes! INNO WAREHOUSE welcome your special projects. Assembly and kitting labor is available at $35 per hour, but please contact us for a quotation based on your specific project.

9. Will I have a dedicated person helping me? Will I be able to contact that person directly?

When you sign up for our fulfillment services, you will be assigned to an account executive and provided with his/her contact information.